At MokoApp, we take the security and protection of resident data really, really seriously. It’s our business. We’re here to help you, not a scammer, communicate with your people. And we’re working hard to make sure you stay in control of all of your data.

We know that no digital service is 100% secure all of the time. That’s just the reality of operating in a digital world. However, our service is built upon some of the most secure technologies available on the market today.

The service itself is hosted by a market-leading cloud provider. This cloud provider uses some of the most secure encryption technologies available and invests heavily to ensure its security proactively confronts new and existing threats.

Within our digital pool pass service, we often use a second layer of database encryption. This technique disassociates resident photos from their contact information, making it much harder to breach resident data in its entirety.

We have also developed a “purge” feature within the digital pool pass service. This feature purges any files you may require during registration after an account has been validated, meaning you’re not storing resident data, information, or other private documents that you no longer need.

MokoApp does not ever license or distribute resident or customer data for marketing or solicitation purposes. The resident data is the property of the community, and we take that seriously. Your information is treated with the utmost care and security.

And, of course, even with all of these security features there is no substitute for common sense. We encourage communities who work with us to have good policies and procedures when it comes to your password management (ie – limit the admin login credentials to only those who need them, change passwords on a regular basis, make sure the passwords are strong).

Should there be a case of unauthorized access, a data leak, or data breach with our service, please be aware that MokoApp does not assume liability for damages that may occur as a result of it. Your board and management company should be comfortable with these risks before signing on with us. Should the board or management company still wish to sign up, but wishes to reduce its data breach liability, it can always sign up for data breach protection insurance. This insurance is becoming more popular among communities and is an effective way to reduce its risk. 

If you’d like to reach out and schedule a call with us, please click here.